33JL is strictly for players aged 21 and above. Please gamble responsibly.
Help Center

33JL Frequently Asked Questions

Everything you need to know about playing on 33JL — from creating your account and making deposits to understanding game rules and withdrawing your winnings. Browse by category or search below.

Quick Help Topics

Most 33JL players find their answers in one of these six areas. Click any card to jump straight to the relevant FAQ section below.

Account & Registration

How to sign up, verify your identity, reset your password, and manage your 33JL account settings.
Deposits & Payments

Accepted payment methods including GCash, PayMaya, BPI, BDO, and Metrobank. Minimum amounts and processing times.
Withdrawals

How to cash out your winnings, withdrawal limits, processing times, and what to do if your withdrawal is delayed.
Games & Rules

How each 33JL game works, RTP rates, volatility levels, and tips for getting started with Keno, Jackpot, and more.
Bonuses & Promotions

Welcome bonuses, reload offers, wagering requirements, and how to claim and use your 33JL promotional rewards.
Responsible Gaming

Age restrictions, deposit limits, self-exclusion tools, and how 33JL supports safe and responsible play for all users.
Account & Registration

Creating a 33JL account is quick and free. Visit 33jl.today and click the Register button at the top of the page. Fill in your full name, mobile number, email address, and preferred password. You must confirm that you are at least 21 years old — this is a legal requirement for online casino gaming in the Philippines. Once submitted, you'll receive a verification message to activate your account. The whole process takes less than two minutes.

The minimum age to register and play on 33JL is 21 years old. This is in line with Philippine regulations governing casino-style online gaming. Players who are found to be underage will have their accounts suspended and any winnings forfeited. We take age verification seriously to protect minors and comply with responsible gaming standards.

On the Login page, click the "Forgot Password" link below the login form. Enter the email address or mobile number linked to your 33JL account. You'll receive a reset link or OTP within a few minutes. Follow the instructions to set a new password. If you don't receive the reset message, check your spam folder or contact our support team for assistance.

No. Each player is allowed only one active account on 33JL. Creating multiple accounts is a violation of our Terms & Conditions and may result in all associated accounts being permanently suspended and winnings being voided. If you believe a duplicate account was created by mistake, contact our support team immediately to resolve the issue.

Identity verification (KYC) may be required before processing your first withdrawal or when your account reaches certain activity thresholds. You'll be asked to submit a valid government-issued ID — such as a Philippine passport, SSS ID, PhilHealth card, driver's license, or UMID — along with a selfie. Documents are reviewed within 24–48 hours. Verified accounts enjoy faster withdrawals and higher transaction limits.
Deposits & Payments

33JL supports a wide range of Philippine payment methods to make depositing as convenient as possible. Currently accepted methods include GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are processed in Philippine Peso (₱). We regularly review and expand our payment options based on player feedback, so check your account dashboard for the latest available methods.

Minimum deposit amounts vary by payment method. As a general guide, GCash and PayMaya deposits start from as low as ₱50, while bank transfers via BPI, BDO, or Metrobank typically have a minimum of ₱100. Exact minimums are displayed on the deposit screen inside your account. There is no maximum deposit cap for standard accounts, though higher amounts may require additional verification.

Most deposits via GCash and PayMaya are credited to your 33JL account instantly or within a few minutes. Bank transfers (BPI, BDO, Metrobank) may take up to 30 minutes during business hours, and slightly longer on weekends or public holidays. If your deposit has not reflected after one hour, take a screenshot of your transaction confirmation and contact our 24/7 support team for assistance.

Yes. 33JL uses SSL encryption to protect all financial transactions and personal data. Your payment details are never stored on our servers — transactions are processed directly through the payment provider's secure gateway. We also recommend enabling two-factor authentication on your GCash or banking app for an extra layer of security on your end.

No. All deposits must come from a payment account that is registered in your own name. Using a third-party payment account is a violation of our terms and may result in your account being suspended. This policy exists to prevent fraud and money laundering, and to ensure that withdrawals can be returned to the correct account holder. Always use your own GCash, PayMaya, or bank account when transacting on 33JL.
Withdrawals

Log in to your 33JL account and navigate to the Withdraw section in your account dashboard. Select your preferred withdrawal method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount you wish to withdraw, and confirm the request. Make sure your account is verified before submitting your first withdrawal — unverified accounts may experience delays or have withdrawal requests held for review.

Withdrawal processing times depend on the method chosen. GCash and PayMaya withdrawals are typically processed within 15 minutes to 2 hours. Bank transfers to BPI, BDO, or Metrobank may take 1 to 3 business days depending on the bank's processing schedule. Withdrawals submitted on weekends or Philippine public holidays may be processed on the next business day.

The minimum withdrawal amount on 33JL is generally ₱100, though this may vary slightly by payment method. Maximum withdrawal limits per transaction and per day are displayed in your account dashboard and depend on your account verification level. Fully verified accounts enjoy higher withdrawal limits. If you need to withdraw a large amount, contact our support team in advance to ensure smooth processing.

Withdrawals may be delayed for several reasons: your account may require identity verification, there may be an active bonus with unmet wagering requirements, or the withdrawal amount may have triggered a routine security review. Check your account notifications for any pending action items. If everything looks clear on your end and your withdrawal has been pending for more than 24 hours, contact our support team with your transaction reference number.

33JL does not charge withdrawal fees on standard transactions. However, your bank or e-wallet provider (GCash, PayMaya, BPI, etc.) may apply their own transfer or receiving fees depending on your account type and the transaction amount. We recommend checking your payment provider's fee schedule if you notice any deductions on the receiving end. Any applicable fees from 33JL's side will always be clearly disclosed before you confirm a withdrawal.
Games & Rules

33JL currently offers the following games: Keno, Jackpot, Dinner Delights, Bingo Fishing, Mahjong Ways, Honor of Zuma, and Ways of the Qilin. Each game has its own mechanics, volatility level, and RTP rate. Visit the Game page for a full overview of the catalog with descriptions and payout details.

Yes. All 33JL games use a certified Random Number Generator (RNG) to determine outcomes. The RNG produces completely random results on every spin, draw, or round — no outcome is influenced by previous results or by the platform. This ensures that every player has a fair and equal chance of winning. RTP (Return to Player) percentages for each game are published on the respective game pages.

Absolutely. All 33JL games are fully optimized for mobile play on both Android and iOS devices. You can play directly through your mobile browser or download the 33JL app for a smoother, faster experience. The app is designed to perform well on Philippine mobile networks including Globe, Smart, and DITO. Visit the App page for download and installation instructions.

Minimum bet amounts vary by game. Most 33JL games start from as low as ₱10 per round, making them accessible for casual players with smaller budgets. The Jackpot game has a minimum bet of ₱20 due to its progressive prize pool mechanics. Exact bet ranges are displayed within each game's interface before you place your first wager. Always set a session budget before you start playing.

If you're new to 33JL, we recommend starting with Keno or Dinner Delights. Keno has simple pick-and-match mechanics with fast rounds, while Dinner Delights is a straightforward slot game with easy-to-understand bonus features. Both games have low minimum bets and medium volatility, making them ideal for getting comfortable with the platform before moving on to higher-stakes titles like Jackpot or Honor of Zuma.
Bonuses & Promotions

Yes. 33JL offers a welcome bonus for newly registered players who make their first deposit. The exact bonus amount and terms are displayed on the promotions section of your account dashboard after you register. Welcome bonuses are subject to wagering requirements — meaning you need to play through the bonus amount a certain number of times before it can be withdrawn as cash. Always read the bonus terms carefully before claiming.

A wagering requirement (also called a playthrough requirement) means you must bet a specified multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Wagering requirements and eligible games are specified in each promotion's terms. Check your account dashboard for current bonus details.

Most 33JL bonuses are credited automatically when you meet the qualifying conditions — such as making a minimum deposit or using a specific payment method. Some promotions may require you to opt in via the Promotions section of your account dashboard before making a qualifying deposit. If a bonus you expected was not credited within 24 hours of meeting the conditions, contact our support team with your deposit reference number.

No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the applicable wagering requirements have been fully met. If you request a withdrawal before completing the wagering requirements, the bonus and any associated winnings may be forfeited. You can always check your current wagering progress in the Bonuses section of your account dashboard. If you prefer not to use a bonus, you may be able to decline it before it is credited — check the promotion terms for details.
Responsible Gaming

33JL provides several tools to help players stay in control of their gaming activity. These include deposit limits (daily, weekly, or monthly caps on how much you can fund your account), session time reminders (alerts that notify you how long you've been playing), and self-exclusion (the ability to temporarily or permanently block yourself from accessing your account). Visit our Responsible Gaming page to learn how to activate these tools.

If you feel that your gaming is becoming a problem, you can request a self-exclusion through your account settings or by contacting our support team directly. Self-exclusion can be set for a defined period (e.g., 30 days, 90 days, 6 months) or permanently. During a self-exclusion period, you will not be able to log in, deposit, or place bets. We take self-exclusion requests seriously and process them promptly. For more information, visit our Responsible Gaming page.

If you're concerned about your gambling habits, the most important step is to reach out for help. You can use 33JL's self-exclusion and deposit limit tools immediately. We also encourage you to speak with a trusted friend or family member. For professional support in the Philippines, resources are available through PAGCOR's responsible gaming programs. Remember: gambling should always be entertainment, not a way to earn income or escape problems. Visit our Responsible Gaming page for a full list of support resources.

33JL enforces a strict 21+ age policy across all account registrations. During sign-up, players must confirm their age. Accounts flagged for potential underage use are suspended pending identity verification. We also encourage parents and guardians to use parental control software to prevent minors from accessing online gaming platforms. If you suspect an underage person is using a 33JL account, please report it to our support team immediately.
Still Need Help?

Can't find the answer you're looking for? Our 33JL support team is available 24 hours a day, 7 days a week — including Philippine public holidays.

Email Support

Reach us at [email protected] — we respond within a few hours.

Live Chat

Log in to your 33JL account and use the live chat widget for the fastest response from our support agents.

Play Responsibly. 33JL is for entertainment only. Never gamble more than you can afford to lose. If gaming stops being fun, use our self-exclusion tools or visit our Responsible Gaming page for support. Must be 21+ to play.

Ready to Play on 33JL?

Now that your questions are answered, it's time to get in on the action. Register for free, make your first deposit via GCash or PayMaya, and explore the full 33JL game catalog — from Keno and Jackpot to Mahjong Ways and Bingo Fishing.

Register for Free Login & Play Get the App

Must be 21 or older to register and play. By playing on 33JL, you agree to our Terms & Conditions and Privacy Policy. Play responsibly — visit our Responsible Gaming page for support tools.